Cheat Sheet

Service Management For Dummies Cheat Sheet

From Service Management For Dummies

By Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper

Effective service management requires organizing the overall business goals and objectives to create a valuable customer experience. Establishing the foundation of the service management process requires a lot of behind scenes work and paying attention to every element involved in the planning and operation of data centers.