Salesforce: How to Follow People on Chatter - dummies

Salesforce: How to Follow People on Chatter

By Tom Wong, Liz Kao, Matt Kaufman

When you first start Chatter, the feed will be empty because you’re not following anyone. Here’s how to use Salesforce to follow people in your organization.

Follow the people in your company working on things that interest you or that affect what you’re doing so that you can join the conversation. All the people you can follow are listed on the All People subsection of the People heading on the left sidebar of the Chatter app.

To follow people, follow these steps:

  1. Click the Chatter tab from the home page.

    The Main Chatter feed appears.

  2. From the left sidebar, click the People heading.

    The People heading expands to show the All People subsection.

  3. Click the All People subheading.

    The All People list appears.

  4. Find people to follow using one of these methods:

    • Find someone specific. Type that name (such as that of your CEO) into the Quick Find search bar. The list of people automatically updates while you’re typing. Look for key executives, peers, and other movers and shakers within your company.

    • Browse for names. Scroll down the first page and click Next to see the next page of names.

    • Search for people by the first letter of their last name. Click any of the letters above the list of people.

    Be picky about whom you follow first so that you don’t get overwhelmed with all the updates you’ll be getting in your feed.

    This figure shows a list of people and whether you’re following them.

    When you click a person’s name, you go to his or her Profile page.

    Finding people on Chatter to follow.
    Finding people on Chatter to follow.
  5. After you locate someone you want to follow, click the Follow link that appears in his row.

    You’re now following that person, and the link toggles to Unfollow in case you want to unfollow him in the future. By default, the followed person receives an e-mail notifying him that you’re following him so that he can likewise choose to follow you back — or not. His posts now show up in your Chatter feed as long as you have your feed unhidden.