How to Get Support for Your iPad - dummies

How to Get Support for Your iPad

Every new iPad comes with a year’s coverage for repair of the hardware and 90 days of free technical support. Apple is known for its helpful customer support, so if you’re stuck, you should try it out. Here are a few options you can explore for getting help:

  • The Apple Store: Go to your local Apple Store (if one is handy) to see what the folks there may know about your problem.

  • The Apple support website: You can find online manuals, discussion forums, and downloads, and you can use the Apple Expert feature to contact a live support person by phone.


  • The iPad User Guide: Use the bookmarked manual in the Safari browser to open a more robust version of the user guide that comes with your iPad. You can also access the user guide through iBooks Store for free.

  • The Apple battery replacement service: Note that your warranty provides free battery replacement if the battery level dips below 50 percent and won’t go any higher during the first year you own it. If you purchase the AppleCare service agreement, this service is extended to two years.

    Apple recommends that you have your iPad battery replaced only by an Apple Authorized Service Provider.