Resuscitate Your BlackBerry PlayBook - dummies

Resuscitate Your BlackBerry PlayBook

By Corey Sandler

The following tips are equal to emergency CPR — something that you may never have to perform on your BlackBerry PlayBook. But just as with humans, it’s a tool you should have ready at all times just in case. You should understand four skills:

  • Doing a soft reset.

  • Doing a hard reset.

  • Clearing the browser.

  • Doing a factory reset (which is serious business).

Both soft and hard resets are non-destructive. They don’t delete any files, apps, or settings.

Do a soft reset of your PlayBook

If you shut down and then restart your PlayBook, it powers off the operating system and closes any apps that are running. This just may solve an occasional problem.

You can do this sort of soft reset two ways.

Soft reset: Way 1

Follow these steps:

  1. Tap the Power Off app on the home screen.

  2. You’re offered a choice of turn off or restart.

  3. Tap Restart.


Soft reset: Way 2

Follow these steps:

  1. Press and hold the tiny power button for about ten seconds.

    The power button is on the top edge of the PlayBook. After pressing for a bit, you’re presented with the option to turn off or restart.

  2. Tap Restart.

Do a hard reset of your PlayBook

A hard reset is similar to a soft reset, except that it also clears the processor’s temporary registers (electronic hiding places, if you will). This may clear the mind of your BlackBerry PlayBook if some of the installed software misbehaves seriously.

To do a hard reset, follow these steps:

  1. Press and hold the + and – volume keys and the power button for about ten seconds.

    All three buttons are on the top edge of the tablet. After you press them for a time, the system will shut down.

  2. Wait a few seconds and then press and hold the power button.

    The PlayBook restarts. There is a very subtle difference in the appearance of the Turn Off/Restart panel displayed in a hard reset (versus in a soft reset).