How to Troubleshoot Your BlackBerry PlayBook Browser
What should you do if your browser won’t browse? The first thing to do is figure out who is at fault: you, the BlackBerry PlayBook, your Internet connection, or the web page itself. If the PlayBook isn’t connected to the Internet, it isn’t going to be able to display web pages.
Check your PlayBook’s web connection
This could be by WiFi, by Bluetooth to a BlackBerry smartphone using Bridge, by Bluetooth to any smartphone using Internet tethering, or on a cellular model directly to a cellular data stream. If you get a network error like the one shown, that means the tablet can’t find its way onto the Internet.
Check the status screen in the upper portion of the home page and, depending on how you’re connected, see if the blue Bluetooth icon is illuminated, the green WiFi bars are lit, or (on a model with cellular communication) if the cell connection icon is on. If the communication system you want to use isn’t turned on, enable it.
Test the link on your PlayBook
If you can connect to the Internet but you can’t get to a particular web page, test the link by going to a simple page like google.com. If that page works but the one you want to visit doesn’t, then there are two likely problems:
The web page you want is unavailable. A “Page Not Found” message (sometimes with the code 404) means that you’ve gotten all the way to a website but not to the specific page you requested. The page may have been removed, the link may be broken, or it may never have existed. In any case, it’s not your fault.
Check the media format
If you reach the website you want, but can’t play the song or video you see there the media format may be incompatible with the BlackBerry PlayBook, or the underlying link may be broken. Visit the site from a personal or laptop computer and see if it works there.