Amazon Fire Phone Q&A - dummies

By Dan Gookin

Having an annoying little problem with your Fire phone? It happens. That’s why Q&A is great! It is an effective way to express certain problems and solutions for those pesky little issues you may be having.

“The touchscreen doesn’t work!”

The touchscreen, such as the one used on a Fire phone, requires a human finger for proper interaction. The phone interprets complicated electromagnetic physics between the human finger and the phone to determine where the touchscreen is being touched.

You can use the touchscreen while wearing special touchscreen gloves. Yes, they actually make such things. But wearing regular gloves? Nope.

The touchscreen might also fail when the battery power is low or when the phone has been physically damaged.

“The screen is too dark!”

Your phone features a teensy light sensor on the front. The sensor is used to adjust the screen’s brightness based on the amount of ambient light at your location. If the sensor is covered, the screen can get very, very dark.

Ensure that you aren’t unintentionally blocking the light sensor. Avoid buying a case or screen protector that obscures the sensor.

The Automatic Brightness setting might also be vexing you.

“Dynamic Perspective isn’t working!”

The Dynamic Perspective feature, where objects appear to be 3D on the screen, is pretty nifty, but it doesn’t work all the time. For example, if the phone’s sensors don’t see a human face, the feature doesn’t work.

Ensure that the four sensors, one in each corner on the front of the phone, aren’t being obscured. Also, the feature may not work if your face is covered.

When the battery gets low, Dynamic Perspective is disabled to save power.

“The battery doesn’t charge!”

Start from the source: Is the wall socket providing power? Is the cord plugged in? The cable may be damaged, so try another cable.

When charging from a USB port on a computer, ensure that the computer is turned on. Computers provide no USB power when they’re turned off. A powered USB hub works best for charging the phone. Use a USB connection directly on the computer to be sure.

“The phone gets so hot that it turns itself off!”

Yikes! An overheating phone can be a nasty problem. Judge how hot the phone is by seeing whether you can hold it in your hand: When the phone is too hot to hold, it’s too hot. If you’re using the phone to keep your coffee warm, the phone is too hot.

Turn off the phone. Let it cool.

If the overheating problem continues, have the phone looked at for potential repair. The battery might need to be replaced.

“The phone won’t do Landscape mode!”

Just because an app doesn’t enter Landscape mode doesn’t mean that it can enter Landscape mode. Not every app takes advantage of the phone’s capability to orient itself in Landscape mode. For example, the Home screen doesn’t “do Landscape.”

One app that definitely does Landscape mode is the web browser.

Confirm that the Automatic Screen Rotation feature is enabled before you blame the phone.