How to Troubleshoot Your Nexus 7 - dummies

How to Troubleshoot Your Nexus 7

Like any electronic device, the Nexus 7 seems like the greatest thing you’ve ever used until you have to troubleshoot the problem. Here are some typical problems you may encounter on the Nexus 7 and suggestions for a solution:

  • General trouble: For just about any problem or minor quirk, consider restarting the Nexus 7: Turn it off, and then turn it on again. This procedure will most likely fix a majority of the annoying problems you encounter.

  • Check the Wi-Fi connection: Ensure that the Wi-Fi network is set up properly and working. This process usually involves pestering the person who configured the Wi-Fi router or, in a coffee shop, bothering the cheerful person with the bad haircut who serves you coffee.

  • Reset the Wi-Fi connection: Perhaps the issue isn’t with the Nexus 7, but rather with the Wi-Fi network. Some networks have a “lease time” after which your tablet might be disconnected. If so, turn off the tablet’s Wi-Fi and then turn it on again. This technique often solves the issue.

  • Music is playing, and you want it to stop: It’s awesome that the Nexus 7 continues to play music while you do other things. Getting the music to stop quickly, however, requires some skill. You can access the play controls for the Play Music app from a number of locations. They’re found on the lock screen, for example. You can also find them by pulling down the notifications shade.

  • An app has run amok: Sometimes, apps that misbehave let you know. You see a Sorry warning on the screen announcing the app’s stubborn disposition. When that happens, touch the Force Close button to shut down the errant app.

When you see no warning or an app appears to be unduly obstinate, you can shut ’er down the manual way, by following these steps:

  1. Open the Settings app.

  2. Choose Apps.

  3. Select the Running category from the top of the screen.

    You can swipe the screen to the left to get to the category from the Downloaded category.

  4. Choose the app that’s causing you distress.

    For example, a program doesn’t start or says that it’s busy or has another issue.

  5. Touch the Stop button.

    The app stops.

  6. After stopping the app, try opening it again to see whether it works.

    If the app continues to run amok, contact its developer: Continue with Step 7. Otherwise, you’ve fixed the problem.

  7. Open the Play Store app.

  8. Touch the my Apps button at the top of the screen.

  9. Choose the app you’re having trouble with.

  10. Scroll down to the Developer section, and choose the Send Email item.

  11. Send the developer a message describing the problem.