What Is an eBay PowerSeller? Top Rated Seller? - dummies

What Is an eBay PowerSeller? Top Rated Seller?

By Marsha Collier

When you browse through the items on eBay, you’re bound to notice a Top Rated Seller icon next to some sellers’ user IDs. To the uninitiated, this may look like an award given to a person who’s sold hundreds of thousands of dollars’ worth of merchandise on eBay — but it’s not. The eBay Top Rated status is given only to those sellers who uphold the highest levels of professionalism on the site — and topmost is Top Rated Seller Plus.

A proudly displayed Top Rated Seller badge.
A proudly displayed Top Rated Seller badge.

There are three levels of upgraded status for eBay sellers:

  • PowerSellers: These members have to maintain certain monthly levels of gross merchandise sales (total dollar amount of eBay sales — GMS in eBay-speak), and they must get there by providing excellent customer service.

  • Top Rated Sellers: eBay sellers at this level don’t have to have as large volume of sales as an eBay PowerSeller, but they face stricter customer service requirements.

  • Top Rated Seller Plus: Only the sellers who fully commit to their businesses get this status. In searches, only Top Rated Plus sellers have badges next to their listings.

To become a Top Rated Seller on eBay, fulfill the following requirements:

  • Active eBay member for at least 90 days.

  • 100 or more transactions with U.S. sellers within the past year.

  • $1,000 minimum in annual sales to U.S. buyers.

  • Fewer than 0.5 percent Buyer Protection cases out of your total number of transactions with U.S. buyers.

  • At least a 98 feedback percentage maintained.

  • eBay account kept current.

  • Compliance with all eBay policies.

  • Occurrences of 1s and 2s on DSRs with U.S. buyers does not exceed the maximum.

  • Tracking numbers uploaded to eBay/PayPal for at least 90% of your transactions.

Top Rated Seller Plus: To align with evolving consumer expectations, eBay updated the uppermost Top Rated Seller status to “Plus.” These are the only sellers to receive a badge; the Top Rated Plus seal appears on all these sellers’ listings.

It isn’t a very big jump to attain “Plus” status once you’re a Top Rated Seller. After you meet the Top Rated Seller requirements, you have only these two additional requirements to meet:

  • One-day handling: Include 1-day handling in your listings (meaning you ship within one day of purchase) and post the tracking.

  • Money-back return policy: Offer a money-back, 14-day (or longer) return policy.

Many sellers find these last two requirements too onerous and don’t even attempt Top Rated Plus status. That’s a bit shortsighted; there are money-saving benefits for providing top-notch customer service.