Manage Your eBay Business with Selling Manager - dummies

Manage Your eBay Business with Selling Manager

By Marsha Collier

It may be time to start investing in tools to keep your eBay business professional. Selling Manager is the first tool that can help smooth your transition makes the process of running eBay auctions and sales consistent.

Selling Manager is a suite of tools for managing your selling business from any computer. eBay gives these apps to sellers for free; you just have to sign up for them.

How to subscribe to Selling Manager

To subscribe to your free Selling Manager app, follow these steps:

  1. On your my eBay page, click the Account tab.

  2. Click Subscriptions in the menu that appears.

    The resulting page shows you which subscriptions are available to your account.

  3. Click the eBay Selling Manager (or Selling Manager Pro) Learn More link.

  4. Read the information on the resulting Selling Manager page, and then click the Sign Up Now link.

You’re now subscribed to Selling Manager. eBay automatically populates Selling Manager with your information from the my eBay: Sell page. The Sell link will change to Selling Manager when it’s all set up.

With Selling Manager, you can click the link on your my eBay page to view a summary of all your selling activities.

From Selling Manager, you can

  • View listing status. You can see which sales activities you’ve completed and what you still have to do.

  • Send custom e-mail and post feedback. Customize your e-mail templates and set up stored feedback comments to help you run through the post-sales process quickly.

  • Relist in bulk. Relist multiple sold and unsold listings at once.

  • Maintain sales records. See individual sales records for every transaction, including a history of the transaction status.

  • Print invoices and shipping labels. Print labels and invoices directly from sales records.

  • Download sales history. Export your sales records to keep files on your computer.

  • Keep track of items that qualify for relisting. Relisting an item that hasn’t sold may qualify for a listing fee refund when the item sells upon the second listing. There’s a link in Selling Manager that will show you what qualifies.

The Summary page lists at-a-glance statistics so you can quickly see what’s going on with your sales, at any time — from any computer. Links to other pages in the Selling Manager tool also appear on the Summary page.

If you plan to exceed 100 transactions a month, consider using Selling Manager Pro, which costs $15.99 per month. The Pro version has bulk feedback and bulk invoice-printing features and incorporates inventory management.

Scheduled link

The Scheduled link on the Summary page takes you to any auction, fixed-price listing, or store listing you’ve sent to eBay through Turbo Lister (or listed on the Sell an Item page) and scheduled as pending for a later starting date or time. In addition, you can view, edit, or reschedule these pending listings through a link on the Summary page.

When you enter the Scheduled Listings area by clicking the Scheduled link on the Summary page, you can go directly to the listing. If you want to promote your listing-to-be in social media (or create a link to it from elsewhere on the Internet), you can do so using the URL of the pending listing.

From this page, you can confirm all information about pending sales, as well as make any changes to the listing or to the scheduling time.

Active link

Click the Active link under Sell on the Summary page, and you can observe the bidding action just as you can from the Sell page. The color coding that indicates bidding activity works the same way as on the Sell page, and links to your listings are accessible with a click of your mouse.

For more about active listings, visit the Summary page, which includes links to items ending within the hour and those ending within the next 24 hours.

Sold in Selling Manager

The Sold feature is where Selling Manager really shines. You’ll find quite a few handy links here, including these:

  • Awaiting payment: This is where items that have been won or bought are listed before a payment is made.

  • Awaiting payment, buyers eligible for combined purchases: When a customer buys more than one item from you, the transactions will show up here. By clicking this area, you can easily combine the transactions for several items into a single invoice, to give the buyer the benefit of a reduced shipping cost.

  • Awaiting shipment: If you input the fact that a buyer has sent payment, or if the buyer pays using PayPal, the transaction automatically moves to this category.

  • Paid and waiting to give feedback: Once an item is paid for, a reference to it appears here so you can keep track of the feedback you need to leave.

  • Paid and shipped: These are (you guessed it) items that the buyer has paid for and that you’ve indicated as shipped on the transaction record.

Archived link

From the Archived link, you can access completed transactions that you have set to archive in the Sold area. You can also download this information to your computer. These are good records, so download them and keep them.

Track payments from eBay’s Selling Manager

Selling Manager makes many selling processes considerably easier. The number to the right of the Paid and Ready to Ship link on the Summary page indicates that you have items ready to ship. To see the details on these items, just click this link. You see each transaction; a bold dollar-sign icon to the right of a listing confirms that a payment has been made.

To indicate that you’ve shipped an item, click the record number next to the item and scroll down to the Sales Status & Memo area. Click Save, and the record moves from the Paid and Ready to Ship page (under Sold Listings) to the Paid and Shipped page.