How to Become an eBay PowerSeller - dummies

By Marsha Collier

If you have been selling items on eBay for any length of time, you’ve seen the PowerSeller logo on auctions. eBay PowerSellers represent the largest-gross-sales users on eBay. The requirements for becoming a PowerSeller follow:

  • You must have gross monthly dollar volume of certain amounts. To remain a PowerSeller, you must maintain your level’s minimum gross sales for the past three months and keep current with all the other requirements. To advance up the PowerSeller chain, you must reach and maintain the next level of gross sales for an average of three months.

    If you miss your minimum gross sales for three months, eBay gives you a grace period. After that time, if you don’t meet the minimum gross figures for your level, you may be moved down to the prior level or be removed from the PowerSeller program.

  • You must have at least 100 feedback comments, with 98 percent positive. To calculate your feedback percentage, divide your number of positive feedback comments by your number of total feedback comments (negatives plus positives).

  • You must maintain a minimum average detailed seller rating (DSR) of 4.60 or higher for all four DSRs. The DSR rating is based on the star rating you receive when your customer leaves you feedback.

  • You must meet a minimum total of $3,000 in sales and 100 transactions with U.S. buyers over the past year.

The following table shows the benefits and requirement for each PowerSeller tier.

PowerSeller Benefits and Requirements
Tier Monthly GMS ($) or Items Sold E-Mail / Chat Support Phone Manager Support
Bronze $1,000 or 100 items Yes 6:00 a.m. – 10:00 p.m. No
Silver $3,000 or 300 items Yes 6:00 a.m. – 10:00 p.m. No
Gold $10,000 or 1,000 items Yes 24 hours Some
Platinum $25,000 or 2,500 items Yes 24 hours Yes
Titanium $150,000 or 15,000 items Yes 24 hours Yes

It’s a serious matter to comply with eBay policies, but PowerSellers get a little leeway. They also get to know exactly how much “leeway” they can get away with. The following table shows how much eBay allows the various levels of PowerSellers to get away with per 90-day period.

Policy Violations by Tier
PowerSeller Tier Number of Violations in 90 Days
Bronze 4
Silver 5
Gold 5
Platinum 6
Titanium 7

PowerSellers also get a discount off their Final Value fees. If all four of your detailed seller ratings for the past 30 days are 4.6 or higher, you get a 5 percent discount.

Being a PowerSeller means you get an awesome level of customer service, called Priority eSupport. When a PowerSeller dashes off an e-mail to a special customer service department, a reply comes back at the speed of light.