Knowing Your Responsibilities as a Listening Helper
As a listening helper in a counseling session, you need to be very clear about your role. The three pointers below can help you avoid getting over-involved and overwhelmed:
If you’re in an organisation make sure you know what your company expects of you in your listening-helper role, what the limits are, and what supports are available.
Be clear with yourself about what you can manage in terms of your time, offering support, taking action, and containing emotion, and remember the help-seeker’s own responsibility for him- or herself.
In the helping relationship, be clear with the help-seeker about what you can offer and its limits.