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Published:
May 26, 2000

Coaching & Mentoring For Dummies

Overview

Inspire people to perform at their best in any workplace environment

Coaching & Mentoring For Dummies is the playbook to help supervisors change their role from doer/manager to coach/mentor. Leadership and coaching expert Leo MacLeod, shares the secrets of motivating employees to find purpose in their work and grow as independent problem solvers—without micromanaging them. Written for today’s changing workplace, the book provides guidance on leading diverse teams, working with younger generations and working remotely. Business is built on relationships, especially in today’s global economy. Coaching and mentoring are more important than ever. This readable guide provides you with the skills to strengthen connections and pass on useful knowledge that will help teams elevate their productivity and quality of work.

  • Gain or improve the coaching skills that drive employee performance and commitment in diverse workforces
  • Encourage colleagues to deliver results and guide employees to think for themselves
  • Motivate teams both in person and virtually, and navigate intergenerational issues
  • Be a sounding board for others and get the best out of your teams
  • Foster mentoring relationships that help employees grow and stay engaged in their careers.

This is the perfect Dummies guide for anyone who wants to learn the best practices of coaching and mentorship in today’s diverse, digital world.

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About The Author

Leo MacLeod is a national expert on leadership development and succession planning and the owner of Training/Coaching/Pie, where he has guided thousands of new leaders. He is the author of From the Ground Up: Stories and Lessons from Architects and Engineers Who Learned to Be Leaders.

Marty Brounstein was a dynamic speaker and author of the previous edition of Coaching & Mentoring For Dummies.

Sample Chapters

coaching & mentoring for dummies

CHEAT SHEET

Organizations thrive when employees are given the opportunity and supported to do their best work. To inspire and build commitment from your employees, you, as a manager, need to fully commit to prioritizing coaching and mentoring as part of your job — not something you intend to do or as time allows. This Cheat Sheet helps you get started.

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Articles from
the book

Mentoring employees is a large part of business coaching — and knowing how not to mentor will save you headaches down the road. Many managers fall into an all-knowing, all-telling, and come-to-the rescue mode of operation, especially doer types. Unfortunately, these managers become burdened individuals with little time to do their own work.
A skilled manager is also a business coach who knows how to verbally deliver constructive feedback. The phrasing and tone of your verbal feedback is important, because how you say something often carries more weight than what you have to say. Ideally, feedback is given by talking live to the employee — either face-to-face or by phone when you physically can't be together.
As a manager and business coach, you set the tone for your team. To exert influence and coach effectively, stay aware of your tone-setter role because even your own faults and weaknesses can be magnified within the staff you manage. Of course, even if you lead by positive example, there's no guarantee that you'll get positive behavior and performance in return, but doing so certainly increases the likelihood.
One of the responsibilities of business coaches is to give performance feedback to employees. Performance feedback can be given two ways: through constructive feedback or through praise and criticism. Don't fall into the trap of giving praise and criticism on employee performance. Constructive feedback is information-specific, issue-focused, and based on observations.
Organizations thrive when employees are given the opportunity and supported to do their best work. To inspire and build commitment from your employees, you, as a manager, need to fully commit to prioritizing coaching and mentoring as part of your job — not something you intend to do or as time allows. This Cheat Sheet helps you get started.
Delegating, as a coaching tool, is the act of assigning and entrusting assignments and responsibilities to others. Delegating isn't about giving people tasks to do. Tasks are the simple and short-term items of work to be done. Delegating is about having staff take on juicy or meaningful work — projects, duties, and other important assignments.
Performance feedback can be given two ways: through constructive feedback or through praise and criticism. Don't fall into the trap of giving praise and criticism on employee performance. Constructive feedback is information-specific, issue-focused, and based on observations. It comes in two varieties: Praise and criticism are both personal judgments about a performance effort or outcome, with praise being a favorable judgment and criticism, an unfavorable judgment.
When you coach or mentor employees, know how to be an active listener where you work to draw out the speaker's message. In a coaching discussion, the real key to effective facilitation is to provide nonjudgmental verbal feedback to check your understanding of the speaker's message. The focus isn't on what you think of the other person's message, but on what the person really means.
Coaching an employee for improvement in performance (sometimes called counseling) is necessary when you repeatedly give negative feedback on the same issues. Performance improvement is a sensitive topic, so take an informal, prevention-minded action through constructive feedback. Here are the steps to follow in your coaching for improvement effort with your employee: Define the performance problem.
In coaching for performance and career development, managers develop employees by strengthening and growing employees' skills, knowledge, and abilities. As a result, employees can perform self-sufficiently and at high levels. This is all done in the context of maximizing the resources being paid for to get high productivity in return.
Delegating, as a business-coaching tool, means to assign and entrust assignments and responsibilities to others. Effective business coaches realize that delegating isn't about giving people tasks (simple and short-term work items) to do. Rather, it's about having staff take on juicy or meaningful work — projects, duties, and other important assignments.
If you want your employees to get the most out of your coaching and mentoring, you have to make it a collaborative effort through two-way conversation. The idea is to spend quality time with your staff; that is, to make the time together count so that your employees go back to the job ready to perform better and more self-sufficiently.
Business coaching is an approach to management: how you function as a manager. Usually, managers approach their roles in one of two ways — coach or doer. A common feature of both management approaches is that managers have their own tasks to perform. Few ever focus solely on managing others. The key difference in the two approaches, however, is on where a manager focuses his or her attention.
Coaching and mentoring is the modern, effective way to get the most from your employees — and to keep them committed to your company. The following list contains ten outcomes that coaching looks to achieve. When you coach your team, you’re aiming to make these ten outcomes happen. Drive performance results that meet the needs of the group and the business.
Coaching and mentoring your employees requires a continuous effort to make it a part of your management practices. Use the tips in the following list to help incorporate coaching and mentoring techniques into your management practices: Delegate: Articulate the results you want to see, set parameters, determine what support the employee needs, and set times to conduct progress reviews along the way.
In the business world, managing as a coach is a necessity not only for your success, but also for your survival. Business coaching is about helping employees become more effective — and supporting and involving your employees in the process. Coaching influences employee adaptability, productivity, and retention.
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