Communicating Effectively For Dummies book cover

Communicating Effectively For Dummies

Author:
Marty Brounstein
Published: April 19, 2001

Overview

A friendly guide that teaches you effective methods of communication to avoid common conflicts and make your voice heard in the office 

Communicating Effectively For Dummies shows you how to get your point across at work and interact productively with bosses and coworkers. Applying your knowledge and skill to your job is the easy part; working well with others is often the hard part. This helpful guide lets you maximize your personal interactions, even when resolving conflicts, dealing with customers, or giving difficult presentations. 

Whether you’re the CEO of a major corporation, a small business owner, or a team manager, effective and clear communication is imperative to your success. From keeping your listener engaged to learning to become a better listener, Communicating Effectively For Dummies offers all the strategies, tips, and advice you need to: 

  • Learn how to become an active listener 
  • Accentuate the positive in negative situations 
  • Find win-win solutions for conflicts 
  • Stay on track when writing e-mails and letters 
  • Handle presentations, interviews, and other challenges 
  • Speak forcefully and assertively without alienating others 
 

This friendly and comprehensive guide gives you the keys to a thriving career with expert advice on effective verbal and nonverbal communication. From mastering your own facial expressions (and reading them in others) to being a happy boss, this book covers all the angles: 

  • Becoming aware of your own assumptions 
  • Dealing with passive-aggressive communicators 
  • What to say to help someone open up to you 
  • Communicating through eye contact and body language 
  • Maintaining a positive attitude 
  • Dealing with sensitive issues 
  • Effective conflict resolution models 
  • When to use e-mail, the phone, or a face-to-face meeting 
  • Dealing with angry customers 
  • Coaching your staff to communicate better 
 

In today’s high-stress work environment, good communication skills are imperative for keeping your cool and getting your point across. With your own copy of Communicating Effectively For Dummies, you’ll know what to say, how to say it, and that being a good listener can often be the difference between getting ahead and just getting by.  

A friendly guide that teaches you effective methods of communication to avoid common conflicts and make your voice heard in the office 

Communicating Effectively For Dummies shows you how to get your point across at work and interact productively with bosses and coworkers. Applying your knowledge and skill to your job is the easy part; working well with others is often the hard part. This helpful guide lets you maximize your personal interactions, even when resolving conflicts, dealing with customers, or giving difficult presentations. 

Whether you’re the CEO of a major corporation, a small business owner, or a team manager, effective and clear communication is imperative to your success. From keeping your listener engaged to learning to become a better listener, Communicating Effectively For Dummies offers all the strategies, tips, and advice you need to: 

  • Learn how to become an active listener 
  • Accentuate the positive in negative situations 
  • Find win-win solutions for conflicts 
  • Stay on track when writing e-mails and letters 
  • Handle presentations, interviews, and other challenges 
  • Speak forcefully and assertively without alienating others 
 

This friendly and comprehensive guide gives you the keys to a thriving career with expert advice on effective verbal and nonverbal communication. From mastering your own facial expressions (and reading them in others) to being a happy boss, this book covers all the angles: 

  • Becoming aware of your own assumptions 
  • Dealing with passive-aggressive communicators 
  • What to say to help someone open up to you 
  • Communicating through eye contact and body language 
  • Maintaining a positive attitude 
  • Dealing with sensitive issues 
  • Effective conflict resolution models 
  • When to use e-mail, the phone, or a face-to-face meeting 
  • Dealing with angry customers 
  • Coaching your staff to communicate better 
 

In today’s high-stress work environment, good communication skills are imperative for keeping your cool and getting your point across. With your own copy of Communicating Effectively For Dummies, you’ll know what to say, how to say it, and that being a good listener can often be the difference between getting ahead and just getting by.  

Communicating Effectively For Dummies Cheat Sheet

Effective communications involves listening as well as speaking. When you speak to a group, how you deliver your message plays a part in how it’s received. In the workplace, effective communication techniques can help foster positive relationships — just be sure to avoid some communication pitfalls so that you don’t undermine your good work.

Articles From The Book

4 results

Business Communication Articles

How to Communicate Effectively to an Audience

When you speak to a crowd, communicating effectively means that your delivery is positive and confident so that your message comes across effectively. Use the tips in the following list to convey your points:

  • Speak up so others can easily hear you, especially in group situations.

  • Make your message as concise as possible; wordiness is not needed or wanted.

  • Use language in the best way possible to make your points.

  • Talk with your hands and use them to emphasize your key points.

  • Be direct and honest with people as a consistent practice.

  • Provide steady eye contact with your listeners to engage their attention when you talk.

  • Maintain an alert body posture when you speak to put life behind your message.

  • Pause to gather your thoughts so you avoid extraneous sounds, such as “um” that clutter your message.

  • Focus on getting solutions when you talk about problems.

  • Be sincere: People respond best to those who are genuine and respectful in their delivery.

Business Communication Articles

Ten Ways to Listen Well as Part of Communicating Effectively

Communicating effectively involves not only speaking well, but listening well, too. Active-listening tools, such as those in the following list, help you hold up your end of a successful conversation or discussion.

  • Concentrate on what the speaker has to say.

  • Listen for content and emotion to understand the entire message.

  • Maintain steady eye contact so speakers know your attention is with them.

  • Reflect back with verbal feedback to confirm your understanding of the message.

  • Stay patient when people talk to you.

  • Keep your tone sincere and nonjudgmental when you listen.

  • When you give feedback to check understanding, do so in one sentence.

  • Tune into how the message is being said, not just what the words are.

  • Acknowledge feelings that are important to the message you’re hearing.

  • Make your goal in conversations to show understanding of what the speaker truly means.

Business Communication Articles

Pitfalls to Avoid in Workplace Communications

Effective communications includes choosing the proper method to communicate, the right time, and the relevant message. The pitfalls in the following list are ones to avoid:

  • Using e-mail to express concerns. Instead, go to the source to work out problems in person.

  • Talking too much in sales situations. Instead, learn to understand the customer’s needs and then speak to indicate how you can help meet those needs.

  • Responding to requests by immediately saying it can’t be done. Instead, emphasize what you can do and when you can meet the request.

  • *Providing your employees, if you are a manager, with opinionated criticism when their performance needs improvement. Instead, provide employees with specific performance-focused feedback based on your observations.

  • Saying yes when you really don’t mean it. Instead, express your concerns constructively and offer alternatives as to what you think will work better in the situation.

  • Sitting by quietly and passively when people discuss issues with you. Instead, interact with the message you’re hearing and provide verbal feedback to check your understanding of the message.

  • Dwelling on what’s wrong or who’s at fault when dealing with problem situations. Instead, put your focus on working out solutions with others and on how to make the situation better.

  • Focusing on yourself — what you like and don’t like — as you receive others’ messages. Instead, shift your focus from yourself to concentrating on your speaker’s message and work to understand what that message means without passing judgment on it.

  • Attempting to soften a point when addressing tough or sensitive issues. Instead, be direct, constructive, and straightforward so that your message and its importance come across clearly and respectfully.

  • Pushing forward with your idea and disregarding concerns that people have with it. Instead, listen to and acknowledge the concerns and address them. Sometimes the best way to gain support for an idea about which others have reservations is to show that you hear those concerns.