Social Media Marketing All-in-One For Dummies
Book image
Explore Book Buy On Amazon

You have the option to turn on or off the private Message button on your Facebook Business Page. If the button is turned on, you see it on the Page. If the button is turned off, you won’t see it. This can be a helpful addition to your business page.

This Message button functions just like a Private Message on your personal account. Your Page can receive private messages, too. You can think of Messages as a kind of e-mail inbox. This will give your customers the opportunity to contact you in a private forum if they have questions they don’t feel comfortable posting publicly. That’s the way Facebook wants you to look at Page Messages.

To turn on the Message button on your Page, follow these steps:

  1. Click Edit Page in the Admin panel.

  2. Select Update Info.

  3. Choose Manage Permissions from the left menu.

  4. Click the Messages check box to activate the Message button on your Page.

  5. Click Save Changes.

When you have the Message button turned on, you need to check the Messages section of your Admin panel regularly. Reply to messages just as you reply to e-mails.

About This Article

This article is from the book:

About the book authors:

Michelle Krasniak helps clients around the world develop and execute successful content and social media marketing strategies. With more than 20 years of experience as a content creator, she brings to the table a unique combination of creativity and business acumen. Jan Zimmerman is the owner of Sandia Consulting Group and Watermelon Mountain Web Marketing and has helped businesses of all sizes use online marketing and social media tools for more than 15 years. Zimmerman is the coauthor of Facebook Marketing All-in-One For Dummies. Deborah Ng is a professional blogger, freelance writer, community manager, and social media enthusiast who grew her writing blog into the number one online community for freelance writers before selling in 2010. She is the author of Online Community Management For Dummies.

This article can be found in the category: