How to Get Support for Your Samsung Galaxy Tablet

By Dan Gookin

You can use two sources for support for your Samsung Galaxy tablet. For cellular tablets, the first source of support is your cellular provider. The second source, or the only source if you have a Wi-Fi tablet, is Samsung. Or, perhaps, if you were suckered into a long-term service agreement at some Big Box store, you can try getting support from it.

Before you contact someone about support, you need to know the device’s ID:

  1. From the Home screen, touch the Apps icon.

  2. Open the Settings app.

  3. Choose About Device.

    The About Device command is located under the General tab.

    The tablet’s model number is listed, as well as the Android version.

An example of a tablet, the Galaxy Note 10.1, the model number is listed as SM-P600 and the Android Version is 4.3. Look up the names and numbers for your tablet, and then jot down that information right here:

Model Number: _________________________________________

Android Version: _________________________________________

For app issues, contact the developer in the Play Store app. For issues with the Play Store, contact Google at Google support.

If you have a cellular tablet and are an active mobile data subscriber, you can get help from the cellular provider. Here is a list of contact information on US cellular providers.

Provider Toll free
AT&T 800-331-0500
Sprint Nextel 800-211-4727
T-Mobile 800-866-2453
Verizon 800-922-0204

For hardware and other issues, you have to contact Samsung. The support number is (800) 726-7864. Or visit the Samsung support website.

No one likes wading through bottomless automatic customer support systems. Odds are good that you merely want to speak to a human. The fastest way to do that is to keep pressing the zero key after you phone into the system. This process eventually turns you over to a live person who can either deal with your problem or connect you with someone who can.