Help Options for MacBook’s Mountain Lion - dummies

Help Options for MacBook’s Mountain Lion

By Mark L. Chambers

If you’re having trouble with MacBook’s rowdy Mountain Lion, there is help available. You can call on these resources if you need help while you’re discovering how to tame the Mountain Lion. Some of the help resources are located on the Internet, so your Safari web browser will come in handy when searching for answers.

The Mountain Lion built-in Help system

Sometimes the help you need is as close as the Help menu on the Finder menu bar. You can get help for either of the following:

  • A specific application: From the application, just click Help. Then, click in the Search box and type a short phrase that sums up your query (such as startup keys). You see a list of help topics on the menu. Just click a topic to display more information.

  • General topics: Click a Finder window and then click Help on the menu bar. Again, you see the Search box, and you can enter a word or phrase to find in the Help system. To display the Help Center window, click the Help Center item under the Search box.

The Apple web-based support center

Apple has online product support areas for every hardware and software product that it manufactures. Visit Apple and click the Support tab at the top of the web page.

The Search box works just like the OS X Help system, but the knowledge base that Apple provides online has a lot more answers.


Many magazines and publications (both in print and online) offer tips and tricks on using and maintaining OS X Mountain Lion.

One online favorite is Macworld.

Mac support websites

A number of private individuals and groups offer support forums on the web, and you can often find help from other Mac owners on these sites within a few hours of posting a question.

Some good resources are CNET’s MacFixIt and Mac OS X Hints.

Local Mac user groups

It’s always a good idea to consider your local Mac user group. Often, a user group maintains its own website and discussion forum. If you can wait until the next meeting, you can even ask your question and receive a reply from a real-live human being, quite a thrill in today’s web-riffic world!