eBay For Seniors For Dummies
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When dealing on eBay, you need to take the feedback system seriously. Check a seller’s feedback profile before you buy and follow these tips. Before you send feedback to another eBay member or read feedback that eBay members have sent you, make sure you do the following:

  • Before you bid on an item on eBay, do check the seller’s feedback rating by clicking the number that appears next to the seller’s user ID.

  • Even if you see a large amount of positive feedback, do check to be sure that the seller doesn’t also have a growing number of negative feedback responses — especially recently. In the eyes of other eBay members, you’re only as good as your last few transactions, so beware.

  • Do take a breather before you leave negative feedback for a seller. eBay doesn’t remove feedback, even if you change your mind or overreact to a situation, and if you leave negative feedback too early, the seller will be less likely to make good.

  • The seller is not required to leave you feedback when you pay for the item. Feedback is based on the entire transaction, so the buyer may not post any feedback until the item arrives and you’re both happy.

  • If someone gives you positive feedback, do reciprocate by giving him or her positive feedback, too.

  • If you receive negative feedback and feel your side of the transaction is worth telling, do be sure to give your reply in a neutral tone. You may also add a line responding to feedback you’ve received, to explain the situation to those who read the comment.

About This Article

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About the book author:

Marsha Collier is a top-selling eBay author and among the world's foremost e-commerce experts and educators. Now a Top Rated Plus Seller on eBay, she was among the first eBay PowerSellers. Collier makes regular appearances on television, radio, and in print to discuss business, e-commerce, and customer service. She blogs at coolebaytools.com.

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