Business Analysis For Dummies
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When you’re involved in process improvement projects as a business analyst, a key task is to take time to define the metrics you’ll use to measure success. The measures differ, depending on the industry and what you’re trying to improve, but the important thing is to make sure you have enough time to discover the baseline measurements and then calculate what the measure of success is.

Consider these questions as you make your process-improvement plan:

  • What is this project hoping to achieve (purpose, objectives, scope)?

  • How important is this project to the organization?

  • Will any process owner or champion be measured on these results?

If the project has lofty goals, if it’s extremely important, or if a stakeholder is going to be assessed on the results of the project, think about building periodic check-ins and smaller goals in to your work plan.

Because process improvement projects usually rely on metrics, you must quantify your objectives by making them measurable. Ask your stakeholders “by how much?” or ask them to define the measure of success.

About This Article

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About the book authors:

Paul Mulvey, CBAP, Director, Client Solutions, B2T Training, has been involved in business analysis since 1995. Kate McGoey, Director, Client Solutions, B2T Training, has more than 20 years' experience in application development and life cycle processes business. Kupe Kupersmith, CBAP, President of B2T Training, possesses more than 14 years of experience in software systems development. He serves as a mentor for business analysis professionals.

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