By Stephen L. Nelson

You have some problem that you can’t solve by using QuickBooks Help, and it’s either a bug or some glaring error in the QuickBooks documentation. In fact, upon further reflection, you may be thinking that you’ve encountered some problem that you can’t possibly solve by consulting the QuickBooks Help file.

Maybe you’re right.

But about half the time, the problem is lack of knowledge about QuickBooks. These users may simply be experiencing a mechanical problem. They can’t make the program work because they haven’t used QuickBooks enough to figure out the problem.

Therefore, the right way to solve this sort of problem is to find out more about QuickBooks and try again. For example, if you’re having problems printing a report, just finding out more about both printing and reports may enable you to solve the problem.

In most cases, you should be able to find the information in this book by using the Index or the Table of Contents.

Also, you usually can find the information (perhaps in a slightly less-friendly form) in the QuickBooks Help file. To find information in the QuickBooks Help file, choose Help→QuickBooks Help to display the QuickBooks Help window, and open the most closely related Help article available.

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Take a peek at the Help article (the window on the left), and see whether that provides the help you need. (Maybe it does.)

If the Help article doesn’t seem to be on point, no problem. Just enter the word or phrase that you want to look up in the actual Help window (the window on the right) and then click the button that looks like a magnifying glass.