By Jamie Crager, Scott Ayres, Melanie Nelson, Daniel Herndon, Jesse Stay

You can find Facebook’s Help Center by clicking the down arrow or gear icon at the top of the page and choosing Help. This screen appears to help you get started on your quest.

image0.jpg

Click the Visit the Help Center link at the bottom of the screen. The Facebook Help Center page appears. On this page, you see

image1.jpg

  • Links to overall help topics

  • A search text box so that you can search for help on a specific topic

  • The Facebook Help Feed, where you can find tips from Facebook about recent updates

  • Community Forum and Feedback links

Searching Help Center

If you know what you need help with, it may be easiest to type a keyword or question in the text box. As you type, Facebook autopopulates a list of related questions. You can continue typing your question or term, or you can choose one from the list. You’ll also see a link to see more results, which will take you to Help Center–related items for your search.

Facebook returns related questions and answers. You can click a question to expand it to show the full answer. If you want to share the question and answer with others, you can click the permalink option under the question.

Now you can copy/paste the URL for this article and share it on your blog, in an e-mail, on Twitter, or anywhere else you may want to. Or you can click the Share link below the question to share a link to the question and answer on your timeline, a friend’s timeline, a group, a business page, or by private message.

Use the drop-down list to choose which one to use. Type an explanation in the text box to give some context, and then click the Share Help Content button to share the question and answer.

You can also click the share drop-down list to share a link to the question and answer on your timeline, a friend’s timeline, a group, a business page, or by private message.

Searching specific help topics

In the left sidebar of the Help Center page, Facebook provides a list of common help topics. When you click a main category, you’re shown more specific categories and related questions. You can click each question to expand it and see a detailed answer. In addition, each question and answer has its own permalink or the option to share the question and answer with others.

In addition, the center of the Help Center screen displays six topics that provide answers to the most common questions:

  • Learn about Graph Search: Read a description of Graph Search, which is the search box you see everywhere you go on Facebook.

  • See What’s New on Facebook: Learn about all the changes on Facebook and give Facebook feedback about the changes.

  • Report an Issue: If you see something that you feel violates the Facebook guidelines, you can report the user or status update here. Facebook has strict policies and terms of service to protect its users.

    The person or business you report will not know who alerted Facebook.

  • Build Your Facebook Page: Find in-depth resources that will answer your questions about setting up and running a business page.

  • Create Facebook Ads: Visit this section to understand the Facebook ad guidelines, find answers to questions about scheduling and payment of ads, and much more.

  • Manage Your Ad Campaigns: Find answers to questions about managing your budget, deleting a campaign, editing ads, and more.

Using the community forum

When you click the Community Forum link (at the bottom of the left sidebar on the main Help Center page), you’re presented with the Browse Questions page.

image2.jpg

In the left sidebar, under your profile image, are links to questions you’re following and questions you’ve asked or answered. This is a great reference point to find out if your answer was accurate or not. Next in the sidebar are links to popular discussion topics.

The Browse Questions area in the center of the page has the following three tabs:

  • Most Recent: A list of the questions asked by Facebook users most recently.

  • Top Questions: A list of questions with the most answers and the most votes.

  • Unanswered: Answer a question in the forum before anyone else does.

Click a tab and then click a topic link to see a list of questions from others in the Facebook community.

To ask a question in a forum, click the Ask a Question button in the upper right. This form appears. Fill out the form as completely as possible. Include a screenshot if possible. Then click the Post button to post your question to the forum. When asked, decide whether to post your question or change it.

image3.jpg

Remember that anything you type here is public and can be seen by anyone using Facebook. Your privacy settings do not apply here.

Getting additional tips

The Facebook Tips business page is a great place to find tips on using Facebook. This page is updated at least a few times a month. If you don’t want to check Help Center for updates, you can Like the Facebook Tips page to see its updates in your news feed.

Expecting a response from Facebook

Unless your issue is legal in nature, Facebook doesn’t usually respond to individual questions or issues. Instead, it’s best to go through the proper channels and submit the Facebook form associated with the problem you want to solve.

If you want to report a spam comment left on a status update you made, you can move your cursor over the comment, click the X that appears in the right corner of the comment, and choose whether to delete the comment or report it as abuse. If you need to report a business page, click the gear icon below the cover photo and then click the Report Page link.