CompTIA Troubleshooting Process for the A+ Certification Exams

By Glen E. Clarke, Edward Tetz, Timothy Warner

Part of A+ Certification All-In-One For Dummies Cheat Sheet

CompTIA publishes a six-step process related to the troubleshooting process. You will need to understand what they are on your A+ Exam. The six steps are:

  1. Identify the problem.
  2. Establish a theory of probable cause.
  3. Test the theory to determine cause.
  4. Establish a plan of action to resolve the problem and implement the solution.
  5. Verify full system functionality and if applicable implement preventative measures.
  6. Document findings, actions, and outcomes.