Careers for a Computer-Literate Person - dummies

Careers for a Computer-Literate Person

By Faithe Wempen

Consider a computer-literate person as someone who has a basic familiarity with computer hardware and software, Windows, Office, networking, the Internet, and so on. If that’s you, you’re ready to take a job that involves using a computer for at least part of the workday.

Administrative assistants and computer literacy

An administrative assistant provides office and document support to a manager or executive, freeing up that person’s schedule by handling many of the everyday administrative tasks. An assistant might answer phones, plan meetings, and send email. An assistant may have access to his boss’s calendar and scheduling in Outlook.

Although an administrative assistant might not spend all day on a computer, he is expected to know how to use one whenever a computer is the best tool to complete an assignment.

Supervisor positions for the computer-literate

The primary job of a supervisor is to monitor and support workers as they do their jobs. That isn’t computer-related necessarily, but there is very often paperwork involved — and that paperwork is very often filled out on a computer.

It is assumed in most companies that a supervisor will be able to use a Windows-based computer with minimal training, and to enter basic data into a variety of applications. A supervisor may use Excel to enter or verify hours worked, Word to write performance appraisals and document safety violations, and Outlook to exchange email with supervisors in other departments and on other shifts.

Project management positions for the computer-literate

Project managers make things happen. They keep all the workers, equipment, locations, and materials on track for a building project, an event, a manufacturing process, or any other rollout that requires advance planning. Project managers need training in a variety of fields, including accounting, logistics, people management, and, of course, office productivity software.

Excel is the go-to tool for project managers because it has so many different uses. A project manager can store financial data in Excel to calculate a project’s budget, lists of items and their prices and availability, and scheduling constraints for multiple departments.

Accounting assistants and computer literacy

In large companies, the accounting department is much more than just a bunch of accountants. There may be dozens of clerical workers who handle the bulk of the everyday data management tasks, such as opening mail, tracking invoices and purchase orders, and printing and mailing checks.

An accounting assistant might use a computer to key the data from received invoices into the company’s accounting system, to print checks, and to run reports that summarize the day’s activities.

Customer service representatives are computer literate

Most companies have telephone customer service available so that people who have questions about products or billing can call in and get them answered. The person who answers the phone calls must not only have good people skills, but must also be proficient with the software used to document the calls.

She must be able to multitask, to type notes into a computer program or look up customer information, and at the same time project a professional and friendly image verbally to a customer.

Some customer service representatives work using text chat programs rather than telephone calls. A user on a website can click a Customer Service button to be connected with a representative who can communicate in a proprietary instant messaging program.