How to Troubleshoot Droid X Problems - dummies

How to Troubleshoot Droid X Problems

By Dan Gookin

You may run into some problems with your wonderful Droid X. Here’s a list of common Droid difficulties and how to remedy them:

  • The touchscreen doesn’t work. A touchscreen, such as the one used on the Droid X, requires a human finger for proper interaction. The phone interprets a slight static charge between the human finger and the phone to determine where the touch screen is being touched.

    You can’t use the touch screen when you’re wearing gloves unless they’re specially designed, static-carrying gloves that claim to work on touchscreens. The touchscreen might also fail when the battery power is low or when the phone has been physically damaged.

  • The keyboard is too small. You can rotate the phone to landscape orientation to see a larger onscreen keyboard. Not every app may feature a landscape-orientation keyboard. When one does, you’ll find typing on the wider onscreen keyboard much easier than normal.

  • The battery doesn’t charge. Start from the source: Is the wall socket providing power? Is the cord plugged in? The cable may be damaged, so try another cable. When charging from a USB port on a computer, make sure the computer is turned on; most computers don’t provide USB power when they’re turned off.

  • The phone gets so hot that it turns itself off. Yikes! An overheating phone can be a nasty problem. Judge how hot the phone is by seeing whether you can hold it in your hand: When the phone is too hot to hold, it’s too hot.

    Turn off the phone. Take out the battery and let it cool. If the overheating problem continues, have the phone looked at for potential repair. The battery might need to be replaced.

    Do not continue to use a phone that’s too hot! The heat damages the phone’s electronics. It can also start a fire.

  • The phone doesn’t do Landscape mode. Not every app takes advantage of the Droid X’s ability to orient itself in Landscape mode. For example, the Home screen doesn’t “do landscape.” So, just because an app doesn’t enter Landscape mode doesn’t mean that the Droid can’t enter Landscape mode.

    The Droid X has a setting you can check to confirm that landscape orientation is active: From the Applications Tray, choose Settings→Display or Sound & Display. Make sure that a check mark appears by the item Orientation. If not, touch the square to put a green check mark there.