Android Phone Troubleshooting Q&A - dummies

By Dan Gookin

Q&A is an effective way to express certain problems and solutions, especially when encountering a problem with your Android phone. Some of these questions might cover topics you’ve been yearning to read about.

“The touchscreen doesn’t work!”

A touchscreen requires a human finger for proper interaction. The phone interprets complicated and magical physics between the human finger and the phone to determine where the touchscreen is being touched. Bottom line: You can’t wear gloves and use the touchscreen unless they are specific touchscreen gloves.

The touchscreen might also fail when the battery charge is low or when the phone has been physically damaged.

“The screen is too dark!”

Android phones feature a teensy light sensor on the front. If the phone’s Adaptive Brightness feature is active, the sensor adjusts the touchscreen’s brightness based on the amount of ambient light at your location. If the sensor is covered, the screen can get very, very dark.

Ensure that you aren’t unintentionally blocking the light sensor. Avoid buying a case or screen protector that obscures the sensor.

“The battery doesn’t charge!”

Start from the source: Is the wall socket providing power? Is the cord plugged in? The cable may be damaged, so try another cable.

When charging from a USB port on a computer, ensure that the computer is turned on. Computers provide no USB power when they’re turned off. The phone may charge only when connected to a powered USB hub, such as those found directly on the computer console.

“The phone gets so hot that it turns itself off!”

Yikes! An overheating phone can be a nasty problem. Judge how hot the phone is by seeing whether you can hold it in your hand: When the phone is too hot to hold, it’s too hot. If you’re using the phone to keep your coffee warm, the phone is too hot.

Turn off the phone and let it cool.

If the overheating problem continues, have the phone looked at for potential repair.

“The phone won’t do Landscape mode!”

Not all apps can change their orientation, especially some games. Also, not every Android phone reorients the Home screen. One app that definitely does Landscape mode is the web browser.

Android phones have a quick setting you can check to confirm that screen rotation is enabled or to lock the screen at a specific orientation.