How to Get Fire Phone Help and Support

By Dan Gookin

Part of Amazon Fire Phone For Dummies Cheat Sheet

If you ever run into problems with your Fire phone or have questions on how to use one of its features, here are a few ways to get some help:

  • Use the Fire phone’s Mayday feature to speak with a real, live Amazon helpful host. Start Mayday by opening the Help app, found on the App Grid. Tap the Connect button to get started.

  • You can also access online documentation by starting the Help app, displaying the Navigation panel, and then choosing the User Guide item.

  • If you need help from your cellular provider, you can contact them directly:

    • From another phone, dial 800-331-0500, or head over to AT&T’s web page support.

    • On the phone, you can get in touch with AT&T support by dialing 611.