How to Access Etsy Convos - dummies

By Kate Shoup, Allison Strine, Kate Gatski

A convo — short for “conversation” — is a communication with another member using Etsy’s internal messaging system. You can use convos to communicate with any other Etsy member. To access your convos, click the Shop Manager link that appears along the top of any Etsy Marketplace page, and choose Conversations in the main Shop Manager page. The Conversations page appears, listing your convos.


Access your Etsy convos here.

If you use the Sell on Etsy app, you’ll receive a notification on your mobile phone when you receive a message via convo. To make sure you don’t miss a missive, you can also set up Etsy to email you anytime someone sends you a message on the site. Here’s how:

  1. Click the Settings link in the top-right corner of the Shop Manager Conversations page.

    The Emails tab opens.
  2. In the General Notifications section of the Emails tab, click the Someone Sends Me a Convo check box to select it.
  3. Click the Save Settings button at the bottom of the page.

    Etsy saves your settings.

The Emails tab in the General Notifications page is where you change various settings related to email.

Set up a separate email address for correspondence on Etsy. That way, you can keep all your business-related messages in one place.