How to Take Complete Reservations for Your Bed & Breakfast - dummies

How to Take Complete Reservations for Your Bed & Breakfast

By Mary White

Part of Running a Bed & Breakfast For Dummies Cheat Sheet

You need to gather essential information when taking guest reservations for your bed & breakfast by phone, and you’d be surprised how easy it is to forget the basics. To cover all the bases, begin by taking down the following information:

  • Date reservation taken and who took the reservation

  • Guest name(s), address, telephone (day, evening, cell), and e-mail

  • Arrival and departure dates (confirm number of nights)

  • Room selected and special add-ons

  • Reason for visiting the area and whether this is a special occasion

  • Referral source (how they originally found you)

  • Credit card number, expiration, 3 digits on back (4 digits on front of AMEX)

Wrap things up by

  • Confirming the rate plus tax and any additional charges

  • Reviewing policies (especially deposit and cancellation policies) and check-in time (ask for approximate arrival time)

  • Noting any dietary restrictions or allergies

  • Offering to make reservations for dining, events, tours, and so on

  • * Telling guest the next step such as a follow-up confirmation by e-mail