Personalize Your Salesforce E-Mail Settings
When you send an e-mail via Salesforce, the recipient can receive the message just as if you sent the e-mail from your standard e-mail program. The e-mail message appears as if it came from your business e-mail address, and you can use a standard signature to go with your message.
And if the recipient replies to your e-mail, that reply e-mail comes right to your standard e-mail inbox. To pull this off, though, you need to personalize your e-mail settings in Salesforce.
To set up your e-mail, follow these steps:
Choose My Settings→Email→My Email Settings.
The My Email Settings page appears in Edit mode.
Modify the first two required fields, as necessary, to specify the outgoing name and the return e-mail address.
Select the Yes radio button if you want to send a blind carbon copy (Bcc) to your standard e-mail inbox.
That way, you can still keep e-mails in customer folders in your e-mail application.
Modify the Email Signature field.
If you’re personalizing your e-mail settings for the first time, you might notice a default signature from Salesforce. This message appears at the bottom of your e-mail in lieu of your signature. Unless you’re using Personal Edition, go ahead and change it.
The Email page under Personal Setup appears, and your settings are modified.