If your item never arrives or isn’t what you expected based on the description, you can get a refund on tangible goods through PayPal. (This comes under the PayPal Buyer Protection plan.) To do so, follow these steps:
- Go to your My eBay Purchase history, and in the drop-down menu next to the item in question, choose Return or Item not received (within 30 days of delivery).
- Verify that this is the item in question.
- Click Resolve a Problem.
- Answer the questions on the resulting page and you’ll get a link to report your case.
You will have an opportunity to negotiate with the seller. If the case can’t be resolved, and eBay agrees that you’re right, you’ll receive a refund.
Trying to reach a resolution is good for buyers and sellers. Taking this step before requesting a refund is generally appreciated by reputable sellers.