How to get positive feedbackIf you’re selling, here’s how to get a good reputation:
- Establish contact with the buyer (pronto!) after the listing ends.
- After you receive payment, send the item posthaste.
- Make sure that the item you ship is exactly in the same condition as you described it.
- Package the item carefully and ship it in an appropriate package.
- React quickly and appropriately to problems — for example, the item’s lost or damaged in the mail, or the buyer is slow in paying.
- Send your payment fast.
- Keep in touch through eBay Messages with the seller if problems arise.
- Work with the seller to resolve any problems in a courteous manner.
How to get negative feedbackOkay, you can read this in one of two ways: (a) as what to do if you’re a glutton for punishment or (b) as a list of major blunders (with their antidotes). So here goes: If you’re selling, here’s what to do to tarnish your name big-time:
- Tell a major untruth in the item description.
- Take the money but “forget” to ship the item.
- Package the item poorly so that it ends up smashed, squashed, or vaporized during shipping.
- Bid on an item, win the auction, and never respond to the seller.
- Pick up the item in person and give the seller a personal check that bounces and never make good on the payment.
- Ask the seller for a refund because you just don’t like the item.