eBay For Seniors For Dummies
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If you’re selling on eBay, getting positive feedback establishes your good-seller reputation. And if you’re buying on eBay, while you can’t get official negative feedback, the seller still has their “say.”

Feedback as an eBay seller

Here’s how to get a good reputation as an eBay seller:

  • Establish contact with the buyer (pronto!) after the listing ends.

  • After you’ve received payment, send the item quickly.

  • Make sure that your item is exactly the way you described it.

  • Package the item well and ship it with care.

  • React quickly and appropriately to problems — for example, the item’s lost or damaged in the mail, or the buyer is slow in paying.

If you’re selling on eBay, here are some practices to avoid so that you can also avoid tarnishing your name big-time:

  • Telling a major fib in the item description.

  • Taking the money but “forgetting” to ship the item.

  • Packaging the item poorly so that it ends up smashed, squashed, or vaporized during shipping.

Feedback as an eBay buyer

If you’re buying on eBay, try these good-rep strategies:

  • Send your payment fast.

  • Keep in touch through e-mail with the seller.

  • Work with the seller to resolve any problems in a courteous manner.

Here’s how to make your eBay buyer’s feedback comments a serious mess:

  • Bid on an item, win the auction, and never respond to the seller.

  • Send a personal check that bounces and never make good on the payment.

  • Ask the seller for a refund because you just don’t like the item.

About This Article

This article is from the book:

About the book author:

Marsha Collier is a top-selling eBay author and among the world's foremost e-commerce experts and educators. Now a Top Rated Plus Seller on eBay, she was among the first eBay PowerSellers. Collier makes regular appearances on television, radio, and in print to discuss business, e-commerce, and customer service. She blogs at coolebaytools.com.

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