Lean Six Sigma For Dummies, 4th Edition
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When you're trying to improve value for your customers with Lean Six Sigma, remember that, in your customers' eyes, value is what they're willing to pay for:

  • The right products and services

  • At the right time

  • At the right price

  • At the right quality

For a step to be value-adding, it must meet the following three criteria:

  • The customer has to care about the step

  • The step must either physically change the product or service in some way, or be an essential prerequisite for another step

  • The step must be actioned 'right first time'

Try to remove those steps that don't meet these criteria, but recognise that you may want to retain some non-value-adding steps, perhaps for regulatory or financial reasons, for example.

You need to identify and understand the value stream and eliminate waste and non-value-adding steps. As little as 10 to 15 per cent of process steps add value, often representing only 1 per cent of the total process time.

About This Article

This article is from the book:

About the book authors:

Martin Brenig-Jones is a director of Catalyst Consulting, Europe's leading provider of Lean Six Sigma solutions. Brenig-Jones is an expert in quality and change management and is an accomplished coach and trainer. Jo Dowdall began her career in continuous improvement in the year 2000 and has been a focused practitioner, coach, trainer and advocate ever since. Dowdall has worked internationally in a broad range of sectors to deliver training and facilitate improvement.

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