Business Etiquette For Dummies
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You write most business letters with the intention of getting the reader to respond. Write your business letters with a clear purpose, making those letters error-free, friendly, and pertinent. All business correspondence should be on company letterhead, and the form of the rest of a business letter is standardized. All business letters have the following elements:

  • Dateline: Three to six lines beneath the letterhead, flush left or right. The dateline contains the month (fully spelled out), day, and year.

  • Recipient address: Three to six lines below the dateline, flush left. The recipient address is composed of:

    • Addressee’s courtesy title and full name

    • Addressee’s business title

    • Business name

    • Street address

    • City, state, and zip code

  • Greeting or salutation: One or two lines below the last line of the recipient’s address.

    If you use first names in person, you may do so in your salutation.

  • Body: Starts one line below the greeting. The body of the letter contains whatever you have to say.

  • Complimentary close: Two lines below the last line of the body of the letter, flush left or centered.

    All the following closes are appropriate in business letters when you don’t know the addressee: Yours truly, Very truly yours, Yours very truly, Sincerely, Yours sincerely, Sincerely yours.

  • Signature: Immediately below your complimentary close, you hand-write your signature.

    Immediately below your handwritten signature, type your signature and business title.

  • Final notations: Two lines below your typed signature. For example, if you're sending copies of the letter to other people, you may type cc:, followed by the alphabetically listed names of those receiving the letter.

Check out an example of an appropriate business letter in this figure.


Click here to get a closer look.

About This Article

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About the book author:

Sue Fox is the author of Etiquette For Dummies, 2nd Edition, and a professional member of the International Association of Protocol Consultants (IAPC) in Washington, D.C.

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