Find Technical Support for WordPress Plugins - dummies

Find Technical Support for WordPress Plugins

By Lisa Sabin-Wilson

Everyone who uses plugins has had this happen at some point: You find the perfect plugin but have no idea how to use it. What can you do when you can’t figure out how to use the plugin or a plugin just doesn’t seem to work for you?

Here are some resources where you can look up and resolve plugin issues:

  • Look in the plugin’s support forum. Every free plugin listed in the official WordPress Plugin Directory has a Support link listed on its page. That link takes you to a dedicated support forum that is just for that plugin, and the developer of that plugin gets e-mail notification whenever anyone posts a question there. Ninety percent of the time, you get a response from the developer of the plugin or from a member of the WordPress community to help you find the answers you need. The other ten percent of the time, you may not be so lucky and may need other resources.

  • Search on Google. One trick is to do a site search on a website you know may have the solution to your problem. For instance, you can type this in the Google Search field: plugin won’t activate to search the WordPress Support Forums page for the phrase, “plugin won’t activate.”

  • Search Support Forums. Every day, countless WordPress enthusiasts volunteer hours of their time assisting people with general WordPress troubles and plugin-specific problems.

  • Contact the plugin developer. Most, but not all, plugin developers maintain documentation about their plugins. This documentation may be found either on the plugin’s page in the Plugin Directory or on the author’s website. Many plugin authors also run a support forum for their plugins. If the provided documentation is insufficient or nonexistent, you can reach out to the developer directly.

    Before contacting a plugin developer directly, make sure that you’ve exhausted all other means of figuring out the problem — the developer likely receives a great deal of support requests.

  • Hire a WordPress consultant. Sometimes you just want to pay an expert to solve your issues quickly. Maintainn is a really good place to start if you want to hire an expert to assist you with a WordPress plugin problem.