Tech Support for Medical Transcription - dummies

Tech Support for Medical Transcription

By Anne Martinez

Sooner or later, you will have some technical problems when you’re doing your medical transcription work: Your keyboard will quit working, your computer will slow to a crawl, or your Internet connectivity will vanish, and you’re going to have to figure out what to do. If you already have a plan in place you’ll be ready to spring into action and get back up and running sooner.

There are two basic elements you can put in place immediately:

  • Make a written copy of critical contact information so you’ll have it on hand, not locked away inside a nonfunctional computer. Include names and phone numbers for your employer, supervisor, clients, Internet service provider, power company, child’s school and daycare — anyone you may need to notify or contact.

  • Identify a local computer service location, technical guru, or computer-savvy friend (better yet, all three) you can call for help with issues you can’t resolve on your own, and include them on your emergency list.

Before calling in the big (and potentially expensive) guns, take a shot at fixing it yourself. If you’re smart enough to handle medical transcription work, you’re plenty smart enough to troubleshoot basic computer problems. When a problem is more annoying than catastrophic, there’s a good chance you can figure it out yourself. Here are some places to start:

  • If an application stops responding or your computer locks up, exit any applications you can normally. Then turn off your computer, wait 30 seconds, and turn it on again. This will fix an astonishing array of common problems.

  • If there’s an error message involved, copy it down word-for-word and Google it (with quotes around it). If you can’t Google it from your computer, then do it from someone else’s.

  • If your system has slowed to a crawl, close everything and run a full system scan with your antivirus software (you do have it installed and up-to-date, right)? Run a malware scanner like Malwarebytes Anti-Malware, too; it will catch and remove things other programs may miss.

    Get a copy of the free version now and keep it on your desktop. Some malware will block your Internet connection (except for its own nefarious purposes), and this program is absolutely miraculous in restoring it — but only if you’ve already got it on your computer.

  • If something just stops working, give every cable that goes in or out of your computer and other equipment a jiggle (at both ends), including network and power cords. Things occasionally work loose, in which case all you have to do is plug them back in and possibly restart your computer.

  • If your wireless keyboard or mouse starts acting flaky or quits entirely, it probably just needs a new battery.