IT Help Desk Jobs: Software Repositories and Antivirus Resources

By Tyler Regas

You will need s broad knowledge of technical skills if you plan to work an IT help desk job. However, there are no rules that say you can’t have help. You just need to know where to find it. Here are some tips for getting that help with software repositories and antivirus protection.

Software repositories

You can waste a great deal of time trying to find safe and useful software for use by users. Fortunately, a number of online resources provide lists of curated software that is organized for easy selection as well as one that can help you find alternatives to popular software:

  • SnapFiles.com: One of the best sources for clean, safe software on the entire Internet is SnapFiles.com. Most of the software is oriented toward users and is freeware and shareware, but it has all been certified safe by SnapFiles staffers. The available applications are all organized into categories, and the search function works quite well. One of the nicer aspects of SnapFiles is the combination of staff and user reviews that help you identify the most popular and highest quality programs.

  • AlternativeTo.net: It can be rather frustrating to try to track down alternative applications that can do the same thing as other applications. For example, if you need an application that can perform similar functions to Adobe’s costly Acrobat, you just plug Adobe Acrobat into AlternativeTo.net’s search field, and you’ll get a list of applications that can also handle the creation and reading of PDF files.

    The site started out offering alternatives only to Windows software, but it now offers alternatives to an array of categories, including Mac OS X, Linux, online tools, mobile devices, and more. The service is free to use.

Antivirus resources

One of the least popular aspects of computing is the fact that a segment of society thrives on causing chaos and acting in a piratical fashion. In some regards, the Internet is akin to the Wild West. On occasion, you’ll need to clean up after someone’s mess, so BleepingComputer.com will come in handy.

Although BleepingComputer.com is a forum system that is aimed to help all manner of computer users learn how to use computers, it has an enormous repository of detailed information about how to identify and remove viruses and other malware. Just about every example of nasty virus that can infect systems is represented on the site, and the guides for removal are detailed and frequently include downloads for tools that facilitate removal of the most recalcitrant of malware. BleepingComputer.com is a free resource.