Interview Checklist for an IT Help Desk Job

By Tyler Regas

Part of Getting an IT Help Desk Job For Dummies Cheat Sheet

So you scored an interview for an IT help desk job. It’s a good idea to think about how you present yourself. Here are a few things to think about during the interview:

  • Did you arrive early enough to walk in the door 15 minutes before your scheduled time?

  • Are you calm, clear-headed, and collected?

  • Are you prepared to be nice, friendly, and courteous?

  • Are you prepared to give only the information sufficient to answer the questions asked of you?

  • Are you ready to give a firm, but measured hand-shake?

  • Are you smiling?

  • Are you smiling too much?

  • Are you making eye contact during conversation?

  • Are you making too much eye contact?

  • Are you stopping yourself from fidgeting/bouncing your leg/picking your fingernails/sundry other inappropriate behaviors?

  • Did you thank them for their time?

  • Did you indicate that you would be pleased if they called or emailed any time in case they needed something else (like, to hire you)?

  • Did you leave the premises immediately and move out of sight of the location before doing anything un-employee-like?