How to Find the Right IT Help Desk Job for You

By Tyler Regas

The Information Technology, or IT, job market isn’t like most others. If you are trained as an accountant, you can get pretty much any accountancy position you come across. If you go to school to be a structural engineer, you can get most any structural engineering job available. IT, on the other hand, is like all of these jobs and hundreds more all mashed into one gravy-like job industry.

Fortunately, plenty of descriptive IT job descriptions are out there, and the IT help desk comes up quite often. In fact, help desk positions represent a good chunk of the growth of the IT industry. Companies are always looking for good support people. Yet, despite the fact that these jobs are generally entry-level, the pay is quite good and can frequently include benefits. You can, of course, use the typical resources to find job openings, but a few smaller resources out there can help. Here are a few:

  • HelpDeskCrossing.com: If you are serious and you can spare $50 a month, take a look at HDC. They do things differently than other sites. They charge fees for both employers and job seekers, because they are providing both a service. Unlike job “listing” services, of which there are hundreds, HDC is a job “research” company. This Pasadena, CA, based company actively curates available positions and unlisted openings on a daily basis and will help you find the perfect job.

  • StartUpers.com: This bizarre and engaging little site is mostly confined to the Silicon Valley area, but it does attract both startups and established firms looking to fill roles. Interestingly enough, you won’t find many openings on the site, but there are countless reports of people finding positions soon after posting their resume. HR people seem to use the site as a pleasant site to find open-thinking recruits.

  • LinkedIn Jobs: Surprisingly enough, this isn’t nearly as obvious as you might think. There are two things going for LinkedIn’s Jobs board system. One, you can instantly apply to positions that have joined up with LinkedIn. Two, you can easily see who of your connections are associated with opening you are interested in.

You just need to decide what kind of help desk engineer you’d like to be and start searching for openings. There are, like the rest of the IT industry, a few different paths to choose from: the consultant, the internal help desk engineer, and the customer support engineer. While all three require the same general core skills to work in, allowing skilled engineers to move among all three, each of them have their own special elements that make them unique.

Most people just entering the workplace for the first time can find work first as a customer support engineer or, possibly, a small consulting firm. After some experience gained there, you might move on to working with an internal support team. The key thing to learn, however, is that your skills can be highly portable, and that makes you a strong potential asset.