Cheat Sheet

Getting an IT Help Desk Job For Dummies Cheat Sheet

From Getting an IT Help Desk Job For Dummies

By Tyler Regas

Get the right IT help desk job for you quickly with know-how about promoting yourself and your IT skills on personal branding services and networks and mastering the interview process.

Develop Work-Oriented Profiles to Get an IT Help Desk Job

Here are some sites you’ll want to take advantage of:

  • Facebook.com: The best way to use Facebook for work is with a Page. Configure your personal account to disallow access from anyone but your friends and family and never make a coworker a friend. Set up your Page with all of the information you need to convey your interests, skills, and successes. This will come in handy when HR scans your Internet activity and finds nice, wholesome, work-related posts instead of you pranking your college buddy while he was in a beer coma.

  • Twitter.com: This social network isn’t exactly designed with private sharing in mind, so don’t share your exploits with your friends on Twitter. Instead, use it as a mule for your Facebook and other larger social network activities. In this form, Twitter will merely be acting as an expansion module so that there are more hits on the web for your posts on Facebook.

  • LinkedIn.com: This is the critical site. Fill it out completely and make sure to watch the Completion gauge. Get it as high as you can and fill in all profile details with at least something. Also, make sure it’s accurate and verifiable. More and more, companies are verifying data these days. The last thing you need is to be caught in a lie, so just don’t lie. Simple.

  • Google+: This network isn’t as easy to use or well trafficked as the others, but it’s important to remember that your goal is distribution. The more you appear across the web, the more hits you’ll have in the search engines.

  • BBM: Don’t laugh. BlackBerry’s significant growth with BBM in 2014 resulted in 170 million users across all mobile devices, not just BlackBerry’s, and 80 percent of them are active on a daily basis. That’s a lot of eyes. Additionally, BlackBerry is still very popular in the business worlds, and having a BBM Channel PIN is a good idea. Try it. You may be surprised how much you like it.

  • SkillPages.com: The site may be new, but it’s growing in influence. One of the more unique aspects of the site is that people can pitch themselves for posted work from potential employers. It’s a little chaotic right now, but the site’s system is getting better organized all the time. It’s a good idea to set up your profile there, as well.

Checklist for an IT Help Desk Job Application

When you complete your IT help desk job application, you want to make sure that you do it just so. The following checklist helps ensure that application stands out from the crowd (in a good way):

  • Did you identify who the HR/Recruiter/Headhunter is for the position so that you can customize the cover letter and make it more personalized?

  • Have you created a custom cover letter for the position?

  • Have you created a custom resume for the position?

  • Have you prepared all of the materials that the submission requires?

  • Have you double-checked everything from the top of this list? Triple-checked?

  • Have you emailed/faxed/snail mailed the materials, as requested?

Pre-Interview Checklist for an IT Help Desk Job

You’ve got your first interview for an IT help desk job. Great! But are you ready for it? Make sure that you review the following pre-interview checklist to ensure that you have all your bases covered:

  • Do you have the time of the interview set in your calendar app? With an alarm? A loud alarm? Maybe more than one alarm?

  • Do you have the address where the interview will be held?

  • Did you print out a map or add the address to your GPS?

  • Have you determined the time it will take to get there and then added 30 to 60 minutes to ensure that you are not late?

  • Are you prepared to arrive at least 15 minutes early?

  • Do you have your interview clothes all clean and neatly laid out?

  • Did you shower and perform all of the other “necessaries”?

  • If you smoke, have you attempted to not smoke until after the interview (and not within sight of the location)?

  • If you smoke, haven’t you decided to quit yet?

  • Have you fueled up your car, or made sure your public transit passes are up to date, or oiled the chain on your bike?

  • Did you set your alarm early enough to wake you so that you have at least three hours to get ready, settled, and travel?

Interview Checklist for an IT Help Desk Job

So you scored an interview for an IT help desk job. It’s a good idea to think about how you present yourself. Here are a few things to think about during the interview:

  • Did you arrive early enough to walk in the door 15 minutes before your scheduled time?

  • Are you calm, clear-headed, and collected?

  • Are you prepared to be nice, friendly, and courteous?

  • Are you prepared to give only the information sufficient to answer the questions asked of you?

  • Are you ready to give a firm, but measured hand-shake?

  • Are you smiling?

  • Are you smiling too much?

  • Are you making eye contact during conversation?

  • Are you making too much eye contact?

  • Are you stopping yourself from fidgeting/bouncing your leg/picking your fingernails/sundry other inappropriate behaviors?

  • Did you thank them for their time?

  • Did you indicate that you would be pleased if they called or emailed any time in case they needed something else (like, to hire you)?

  • Did you leave the premises immediately and move out of sight of the location before doing anything un-employee-like?

Post-Interview Checklist for an IT Help Desk Job

The interview for the IT help desk job is over, but you’re not done yet. Check the items on the following list to make sure that you’ve done everything you can to snag that job offer or do better on the next interview:

  • Did you review your performance following the interview?

  • Did you prepare a thank you note and mail it before sunset?

  • Did you write down any questions you had difficulty answering so that you can prepare for the next time you are posed the same?

  • Did you reach out to your LinkedIn connections to see whether any of them are connected to the HR person and, if so, might put in a good word for you?