How to Leave Feedback for Your Etsy Buyer - dummies

By Kate Gatski, Kate Shoup

Etsy relies on feedback to facilitate trust among buyers and sellers. At the conclusion of a sale, both the buyer and seller leave feedback about the transaction. Other Etsy users can then view this feedback to determine whether a particular buyer or seller is aboveboard. You and your buyer have 120 days to leave feedback. That’s plenty of time to receive payment and for your buyer to receive his item!

To view another user’s feedback score, click the Feedback link on that shop’s home page or public profile.

Leaving feedback isn’t mandatory. If you opt out, Etsy doesn’t send a gaggle of intimidating fellows to your door to harass you. But leaving feedback is a good idea because it helps ensure that buyers feel safe shopping on Etsy — and that’s good for everyone. Just remember, any feedback you leave affects your buyer’s feedback score — and, by extension, her reputation. Be sure to issue feedback consistently, fairly, and honestly.

You can leave feedback for a buyer as soon as you receive payment, after you ship the package, or when you’re certain that the buyer has received the item — whichever you prefer. Here’s how:

  1. Hover your mouse pointer over the Your Account link that appears along the top of every page on Etsy and choose Feedback from the list that appears.

    The Items Awaiting Feedback page appears.

  2. Click the Positive, Neutral, or Negative option button under the transaction you want to rate.

    Before leaving neutral or negative feedback, see if you can hammer out with the buyer whatever issue is bothering you, via e-mail or a convo. Often, conflicts on Etsy are simply the result of a misunderstanding.


  3. Optionally, type a comment about the transaction or the buyer.

  4. Click Submit.

    Etsy posts your feedback on the site.

After the transaction is complete, you can politely ask the buyer to return the favor by leaving feedback for you. Why? Because buyers feel more comfortable purchasing from sellers who have received positive feedback. Keep in mind, though, that leaving feedback is optional. If your buyer opts out of leaving feedback, avoid the temptation to ask her a second time. It’s annoying and spammy.

Consider including instructions for leaving feedback in your message — for example, “To leave feedback for me, log in to your account and click the Feedback option in Your Account.”