Unified Remote Call Control - dummies

Unified Remote Call Control

Part of Unified Communications For Dummies Cheat Sheet

With remote call control (RCC), you can integrate your unified communications platform with your existing Private Branch Exchange (PBX) phone system. RCC enables you to leverage some of the capabilities of unified communications without requiring you to migrate to a VoIP-based phone system. Essentially, an RCC integrated system ties the existing PBX infrastructure in to the unified communications environment:

  • When users make or receive a call using their desk phone, the presence status in unified communications is updated to reflect that they are on a call.

  • The unified communications softphone application can be used to make and receive calls and otherwise interact with the desk phone.

The functionality of RCC is dependent on the capabilities of the PBX system being leveraged, but may include

  • Placing calls

  • Receiving calls

  • Initiating call waiting

  • Placing calls on hold

  • Viewing Caller ID

  • Transferring calls

  • Forwarding calls

  • Accessing a missed call notification