Marina Martin

This portion of your business efficiency project's execution plan involves identifying individual milestones and assigning them to the right team members. Here is a sample plan from a real-life scenario. List all required work and deliverables Compiling a master list of steps in a project requires thinking critically and in detail about the project.

An effective strategy for implementing change in your business means making the choices and adopting the tools and processes that generate the best results at the least cost for your business or organization. Cost here refers not to just dollars and cents, but also impacts on all other resources, including time and employee happiness.

Born at Toyota, Lean is a lighter, leaner business strategy to achieve wanted results. A Lean process for business efficiency is ruthless about getting rid of not just errors, but also steps, processes, and people that don’t ultimately add value to your end product or service. Less structured and mathematical than Six Sigma, but with a similar focus on customer needs and reducing defects, Lean is all about getting as close as possible to a waste-free process that results in maximum customer value.

Take a look at the negative impact inefficiencies in all forms are having on your business right now. This way you will be prepared to get into sussing out the potential new inefficiencies that you may accidentally unleash in pursuit of greater efficiency. Inefficiency costs money Inefficiencies cost many organizations as much as 20 to 30 percent of their revenue each year.

What is customer service efficiency? How can you determine what “efficient customer service” is? In order to answer these questions, first you need to define what customer service efficiency looks like. Consider several key questions in evaluating how efficient your organization is with respect to effective customer service: How efficiently your customers access your products and services — is it easy, simple, fast, error free, user friendly, and cordial?

Seven criteria make a customer service standard effective. Start by reviewing your current standards against this list and revamp the ones that need it. Effective standards need to be as follows: Specific: Standards tell service people precisely what is expected of them. Customers don’t have to guess about your expectations or make anything up.

Increasing your business efficiency can seem daunting, but in five relatively straight-forward steps you can get a handle on how to identify and eliminate costly inefficiencies. Measure where your business is today across spectrums such as finances, customer sentiment, product/service quality, and employee dawdling.

Change is good, but it can also wreak havoc on an organization if not managed with thought and careful planning. Here are seven steps to managing change in any organization, efficiently. Assuage fears upfront. Top fears include being replaced, not being able to keep up with new skills, not having enough time/resources to adapt, and loss of quality.

A great starting place for identifying inefficiencies in your business is to take baseline measurements across your organization, which you can then use like a road map to your inefficiencies. Working backward from each measurement, ask (or research) what contributes to that figure. Customer satisfaction scores, IT expenses, employee benefits, hours spent in meetings — every figure is worth investigating and reassessing.