Customer Experience For Dummies
Book image
Explore Book Buy On Amazon

Of course, you want to keep your business focused on customer satisfaction! People have different approaches to dealing with clients and customers, define your own style and you can better serve both customers and co-workers — and improve sales. Managers have special communications issues to figure out, but every employee should know some do's and don'ts that relate to customer-service e-mails.

About This Article

This article is from the book:

About the book authors:

Roy Barnes is one of the leading authorities on customer experience design and performance management. He has more than 25 years of experience delivering world class results in both the for-profit and nonprofit sectors. Bob Kelleher is the founder of The Employee Engagement Group, a global consulting firm that works with leadership teams to implement best-in-class leadership and employee engagement programs. He is the author of Louder Than Words and Creativeship, as well as Employment Engagement For Dummies. Kelleher is also a thought leader, keynote speaker, and consultant.

This article can be found in the category: