Resources You Need for Office 365 Implementation
The in-house, human-based resources that you need for an Enterprise implementation are outlined in the following table. Note that if you are implementing the professional/small business plan, then a single person or hired contractor might play all these roles with a negligible amount of work required for each role.
If you are a large organization implementing the enterprise plan, then you may contract out these roles to a partner or have a team of in-house staff assigned to specific roles.
|Project Manager||The Project Manager is responsible for making sure that each
resource is on the same page as the Office 365 implementation
|Office 365 Administrator||Responsibilities include managing the Office 365 interface with
such technical tasks domains, security groups, users, and
|SharePoint Administrator||Responsible for administering the SharePoint Online platform,
including creating sites, installing solutions, and activating
|Exchange Administrator||Responsible for maintaining the settings for user mailboxes and
e-mail, including the settings required for connectivity with
|Lync Administrator||The Lync Administrator is responsible for all configuration
with the Lync program.
|Network Administrator||Responsible for maintaining the Internet connection for the
organization. Because Office 365 is in the cloud and accessed over
the Internet, the connection is critical.
|Trainer||Takes on the role of learning how the software works and then
teaching others the best practices as they relate to your
The enterprise plan includes a number of additional roles that can be used to create a very granular distribution of duties. These include a global administrator, billing administrator, user management administrator, service administrator, password administrator, and finally, the users themselves.
In addition, SharePoint administrators can control the SharePoint Online environment to the site and even individual lists and library level. For example, you may have an accounting department that has very sensitive data. The SharePoint administrator for that accounting site can add or remove user rights for different parts of the site. All this SharePoint administration is done within SharePoint and is not part of the Office 365 administrative interface.