Microsoft Office 365 Management - dummies

Microsoft Office 365 Management

By Ken Withee, Jennifer Reed

Microsoft has taken a great deal of time and put a tremendous amount of resources into developing the management interface for Office 365. Microsoft designed this interface for everyday users with the idea being that it doesn’t take an IT expert in order to manage the Office 365 product. The main Office 365 management interface is actually a website you navigate to with your favorite web browser.

A web interface for managing an online product is nothing new. If you have ever used Facebook or LinkedIn, then you are familiar with using your web browser to manage an online product. The Office 365 management interface is no different; it is just the interface designed by Microsoft to manage their business cloud product.

You sign in to the Office 365 management page by using the credentials you used to sign up for the Office 365 product. After you have signed in, the Office 365 management website appears.


The management interface focuses on the medium/enterprise plan. If you are using the professional/ small business plan, you will have fewer management options.


The management website includes sections down the left-hand navigation for Setup, Management, Subscriptions, and Support. In addition, you can click a link at the top of the page that lets you quickly navigate to your e-mail by using the Outlook Web Application (OWA) and a link to take you to your company portal (SharePoint Online).

Office 365 Administration Links
Group Link Description
Setup Overview The overview page provides information on setting up the Office
365 environment. This includes such information as synchronizing
on-premise mailboxes and configuring services.
Setup Custom Plan The Custom Plan link takes you to a wizard that guides you
through the steps to adopting Office 365. You answer questions
about your specific scenario. The result is a plan put together for
you that guides you through the steps to migrating to Office
Management Users The Users page allows you to create, edit, and delete Office
365 users.
Management Security Groups Using the Security Groups page, you can create e-mail
distribution and security groups in which you can add Office 365
Management Domains The Domains page allows you to add your own domain to Office
365. For example, if your company already owns, then
you can point that domain to your Office 365 account by using this
Subscriptions Manage Using the Manage page, you can handle the billing and
subscriptions for your Office 365 implementation.
Subscriptions Licenses The Licenses page shows you the number of licenses available
and the number of licenses assigned or expired in your
Subscriptions Purchase You can use the Purchase page to buy additional Office 365
plans and licensing.
Support Overview The Overview page provides information regarding community
forums, common issues documentation, delegation for administrators,
service request overview, and diagnostic tools.
Support Service Requests A Service Request is a support incident with Microsoft. Using
this page, you can open and monitor service requests.
Support Service Health The Service Health page shows a dashboard of the health of your
Office 365 services. Each service is outlined per day with icons
for normal service, service degradation, service interruption,
additional information, and service restored.
Support Planned Maintenance The Planned Maintenance page provides an overview of
maintenance that is both scheduled for the future and that has been
completed in the past.

The center of the administration screen contains a list of tasks you should perform right away. These are titled “Start here tasks” and include items such as watching overview videos, adding users, and creating a deployment plan. In addition, there are shortcut links to administrative tasks such as assigning licenses, resetting user passwords, and creating a service support request.

The final part of the main administrative page includes links to the management pages for each of the Office 365 components, including Exchange Online, Lync Online, SharePoint Online, and Office Professional Plus.