How to Get Support for the Samsung Galaxy Tab - dummies

How to Get Support for the Samsung Galaxy Tab

By Dan Gookin

You can use two sources for support for your Galaxy Tab. For cellular Tabs, the first source of support is your cellular provider. The second source, or only source if you have a Wi-Fi Tab, is Samsung. Or, perhaps, if you were suckered into a long-term service agreement at some Big Box store, you can try getting support from it.

Before you contact someone about support, you need to know the device’s ID:

  1. From the Home screen, touch the Apps Menu icon button.

  2. Choose Settings.

  3. Choose About Tablet.

    The Galaxy Tab’s model number is listed, as well as the Android version.

Jot down the model number and Android version! Do it right now:

In the United States, you can contact Verizon for support at (800) 922-0204. You can also visit the Verizon website:

For hardware and other issues, you have to contact Samsung support. The support number is (800) 726-7864.

No one likes wading through bottomless automatic customer support systems. Odds are good that you merely want to speak to a human. The fastest way to do that is to keep pressing the Zero key after you phone into the system. This process eventually turns you over to a live person who, hopefully, can either deal with your problem or connect you with someone who can.