Basic iPad Troubleshooting to Do First - dummies

Basic iPad Troubleshooting to Do First

When an iPad is frozen or otherwise starts acting up, there are some basic troubleshooting procedures you should do before you begin the recommended procedure and perform the seven Rs in sequence.

  1. Recharge

  2. Restart

  3. Reset your iPad

  4. Remove your content

  5. Reset settings and content

  6. Restore

  7. Recovery mode

Before you start those procedures, Apple recommends you take these steps:

  1. Verify that you have the current version of iTunes installed on your Mac or PC.

    You can always download the latest and greatest version here.

  2. Verify that you’re connecting your iPad to your computer using a USB 2.0 or 3.0 port.

  3. Make sure that your iPad software is up to date.

    To check with iTunes on your Mac or PC

    1. Connect the iPad to the computer, and then click the iPad button just below the Search field.

      If you use more than one iDevice with this computer, the button will say the number of devices (for example, 5 Devices) rather than iPad. Click the button to display a drop-down list and select the device you want.

      You won’t see the button if you’ve made the iTunes sidebar visible (View→Show Sidebar/Hide Sidebar or press Command+Option+S on a Mac or Alt+Ctrl+S on a PC).

    2. Click the Summary tab and then click the Check For Update button.

    To check with your iPad

    1. Tap Settings on your Home screen.

    2. Tap General in the Settings list on the left side of the screen.

    3. Tap Software Update on the right side of the screen.

If your iPad requires an update, you receive instructions for doing so. Otherwise, please continue.

If those three easy steps didn’t get you back up and running and your iPad is still acting up — if it freezes, doesn’t wake up from sleep, doesn’t do something it used to do, or in any other way acts improperly — don’t panic. If the first technique doesn’t do the trick, go on to the second. If the second one doesn’t work, try the third. And so on.