How to Contact Microsoft Customer Support - dummies

By Nancy C. Muir

After exhausting Windows Help and online help resources, you may prefer to contact Microsoft customer support with your problem. Microsoft offers customer support through a series of web pages that offer targeted advice, videos, and wizards that step you through a solution. In addition, you can chat online with a representative and find a solution together.

Microsoft customer support can typically be contacted for two free help sessions and unlimited installation support. Submit a request to Microsoft customer support via e-mail or call 1-800-936-3500. If Windows 7 came preinstalled on your laptop, you may also be able to contact your manufacturer for support questions.

  1. In your browser, visit Microsoft’s Customer Support web page.

  2. Click the Solutions Centers button.

    On the page that appears, click the link for Windows 7.

  3. Click any link along the left of the page to explore a topic of interest to you.

    contact Microsoft customer support

    To get immediate help, click the Get Help Now link in the top-right corner of the page to get information about connecting with support through e-mail, in an online chat, or by phone.

  4. When you’re done, click the Close button to close the Internet Explorer browser.

On the Windows support pages there are two icons, a small envelope and a printer. Use these to e-mail a link to the page to someone else or yourself or to print a topic. Other icons allow you to share what you’ve found via Messenger, Facebook, and Twitter.