Articles & Books From Information Technology

Article / Updated 03-26-2026
In this article, you'll learn:how traditional business process automation (BPA) is moving to agent-driven automationwhat the role of modern iPaaS is in agentic workflowshow agent-driven BPA enables different systems to communicate and share data using MCP and A2Ahow a modern iPaaS can help you build intelligent, governed automationhow you can learn more about designing your iPaaS strategyBusinesses have automated thousands of workflows over the years, yet many of those are fragile.
Article / Updated 03-25-2026
Businesses everywhere are investing in artificial intelligence (AI). But many are finding that AI initiatives fall short of their promise. Chatbots hallucinate. Agents give inconsistent answers. Agentic workflows stall. The culprit, more often than not, is a shaky knowledge foundation.That insight sits at the heart of eGain’s newly updated Knowledge Management For Dummies.
AI Chatbots For Dummies
A handbook for professionals implementing or upgrading chatbotsIn AI Chatbots For Dummies, chatbot expert Kelly Mirabella and veteran tech educator Eric Butow deliver a from-scratch guide to deploying AI-powered chatbots that keep your business' customers happy. The book offers step-by-step instructions to building your bot and putting it into use — even if you don't know how to code.
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Article / Updated 02-03-2026
In this article you will learn: How AI can enhance your finance and accountingWhat risks AI can bring and how you can plan for themWhether you should build your own AI tools or seek out a vendor'sWhere to download a free For Dummies guide for more informationIt’s positively dizzying how quickly artificial intelligence (AI) has moved from the realm of science fiction to the point where it’s nearly an everyday fact of life.
Agentic AI For Dummies
An easy-to-follow guide to demystifying Agentic AI, the next step in the evolution of artificial intelligence Agentic AI is the next big leap in artificial intelligence. Agentic systems don't just respond to commands. They set goals, make decisions, and take initiative without direct human interaction. Sound like a lot to wrap your head around?
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Microsoft Power BI For Dummies
Make smarter business decisions with Microsoft PowerBI Microsoft PowerBI For Dummies gives you the foundation you need to use this powerful software platform to manage your data and gather insight for making better decisions. With PowerBI, you can visualize, model, and interpret large datasets, quickly revealing insights that once took weeks to dig out.
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AI in Business For Dummies
Create an AI strategy that best fits your business You've heard about how artificial intelligence will revolutionize business, but maybe you're not sure how it will revolutionize your business. In AI in Business For Dummies, AI researcher and consultant Jeffrey Allan delivers clear insight into the capabilities of AI, the AI tools that get the job done, and how to best put artificial intelligence to work in your company.
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Article / Updated 01-09-2026
In this article, you’ll learn: which GenAI skills are still relevant for the Agentic AI age.what additional skills you may need. how some job roles will change. You may still be reeling from the changes that Generative AI (GenAI) brought to your workplace (and daily life), and you’re trying to figure out what skills you needed to work successfully with those models (such as ChatGPT).
Article / Updated 01-09-2026
In this article, you'll learn:what is the definition of Agentic AIhow Agentic AI is a critical path toward artificial general intelligencewhat Agentic AI systems already existthe differences between AI agents and Agentic AIwhat are some examples of AI agents and Agentic AI systemsAgentic AI represents a significant shift in the evolution of AI.
Cheat Sheet / Updated 01-06-2026
Artificial intelligence is transforming how businesses operate. This cheat sheet is intended to give you a quick reference to the most important points from the book. Keep it handy as you plan, test, and expand your use of AI. Core AI concepts at a glanceNarrow AI: AI focused on a specific task (for example, fraud detection or product recommendations).