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Articles & Books From Kelly Noble Mirabella
A handbook for professionals implementing or upgrading chatbotsIn AI Chatbots For Dummies, chatbot expert Kelly Mirabella and veteran tech educator Eric Butow deliver a from-scratch guide to deploying AI-powered chatbots that keep your business' customers happy. The book offers step-by-step instructions to building your bot and putting it into use — even if you don't know how to code.
Cheat Sheet / Updated 01-06-2026
If you’re interested in employing AI chatbots for your business, you’ve come to the right place. This article contains all the important stuff you need to know about what metrics to track; a quick list of things to do (and not do) with AI chatbots; and details on how to stay compliant with chatbot platform rules and government privacy laws.
In Digital Etiquette For Dummies, a team of online communication experts share their combined insights into improving your presence on social media. Learn near-universal etiquette rules for email, social media, cellphones, and more. Also, learn how to avoid common social media and digital communication pitfalls that can trip up even the most careful communicators.
